Shipping & Pickup Policy

At Land to Coast, we aim to make receiving your order simple, reliable and convenient. All products available for online purchase are stocked in our Tumby Bay store.

We offer Australia-wide shipping through Australia Post, along with free in-store pickup.

1. Order Processing

We aim to process online orders within 1 business day.

Orders placed outside business hours, on weekends or on public holidays will be processed from the next business day.

Once we pack and dispatch your order, we will provide tracking information where applicable.

2. Product Availability

Products available to purchase on our website are stocked through our Tumby Bay store.

As we also sell these products in-store, stock may occasionally be out of sync if an item sells in-store at the same time an online order is placed.

If an item you have ordered is unexpectedly unavailable, we will contact you as soon as possible to discuss the available options or arrange a refund.

3. Free In-Store Pickup

Free in-store pickup is available for online orders from our Tumby Bay store.

Pickup location:
7 North Terrace
Tumby Bay SA 5605

You will receive a notification once your order is ready for collection.

Please wait until you have received confirmation that your order is ready before coming into the store.

4. Australia Post Shipping

We ship all orders requiring delivery through Australia Post.

We will provide tracking details once your parcel has been dispatched and tracking information is available.

Delivery times vary by location and Australia Post's delivery network.

Please note that our order processing time is separate from Australia Post's delivery timeframe.

5. Delivery Delays

While we aim to process and dispatch orders promptly, occasional delivery delays may occur due to Australia Post or circumstances outside our control.

Once we dispatch your order, Australia Post manages delivery.

If your tracking is not updating or you believe your parcel has been delayed, please contact us and we will assist where possible.

6. Incorrect Delivery Details

Please check that your shipping address is correct before completing your order.

If you notice an error in your delivery details, please contact us as soon as possible. Once we dispatch an order, we may not be able to change the delivery address.

7. Contact Us

If you have any questions about your order, shipping or in-store pickup, please contact Land to Coast:

Phone: 0400 257 183
Email: LandtoCoast.TB@gmail.com
Store: 7 North Terrace, Tumby Bay SA 5605